Terms and Conditions

Terms and Conditions


Your contract

Your contract is with S.I. Agency Co., Ltd. We act as agent for the property owners and partner companys on Koh Samui, Thailand.

Confirmation of Availability and Rates

S.I. Agency Co., Ltd. will confirm availability, terms, rates and the deposit required. Bookings are normally for a minimum of three nights.

Deposit

An initial deposit of between ten (10%) and fifty percent (50%) depending on the villa, of the total rental will confirm a booking. If funds are not received within four banking days the reservation shall be considered as cancelled and cancellation charges will become payable. S.I. Agency Co. Ltd. may then allocate the villa to another client.

Balance

The outstanding balance must be paid at least 45 days before the day of arrival, unless otherwise specified. S.I. Agency Co., Ltd. reserves the right to cancel the booking if the balance is not received by the due date. Cancellation charges will apply. The whole amount of the villa rental is to be paid at the time of booking if rental is to commence within 45 days. Payment should be made either by international bank transfer to the nominated corporate account. Payment can also be made on-line by credit card via paypal, a surcharge may be payable.

Security Deposit

A security deposit may be payable on arrival to cover the cost of any damage or breakages, the use of telephones and other services. The security deposit will be returned at the time of departure, less any such costs.

Cancellation and Amendments

If it becomes necessary to cancel all or any part of the booking, S.I. Agency Co., Ltd. must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received. The cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the villa.
Intermediate, High and Prime (i.e. not during Christmas or New Year) seasons: 30 days or more before arrival date:
All payments are forfeited but credited for 9 month from the date of the cancellation confirmation by S.I. Agency Co., Ltd. The credit value can be used by the client or anyone on their behalf for any reservation, during any period upon availability and solely for the villa initially reserved.

Within 30 days of arrival date:

All rental payments are forfeited. A full or partial refund is solely applicable in the event that S.I. Agency Co., Ltd. secures another reservation covering partially or fully the initial cancelled reservation.

Christmas and New Year period:

For any cancellation after the deposit and/or balance payment, all payments are forfeited and a full or partial refund is solely applicable in the event that S.I. Agency Co., Ltd. secures another reservation covering partially or fully the initial and cancelled reservation. The above cancellation charges also apply if S.I. Agency Co., Ltd, cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply. Any change to the original reservation is subject to the approval of S.I. Agency Co., Ltd. Early departure penalty will be subject to negotiation with our local Representative’s Manager.